1. Introduction

Welcome to RealEstatePro ("we," "our," or "us"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the United Arab Emirates (UAE) data protection laws and regulations, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy. We are committed to protecting your privacy and ensuring the security of your personal data.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Full name and contact details (email address, phone number, mailing address)
• Emirates ID number (when required for property transactions)
• Passport information (for non-UAE residents)
• Financial information relevant to property transactions
• Property preferences and search history
• Communication records and correspondence

2.2 Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide real estate services and property listings
• To process property inquiries and transactions
• To communicate with you about our services
• To comply with UAE legal and regulatory requirements
• To improve our website and services
• To send marketing communications (with your consent)
• To prevent fraud and ensure security
• To maintain accurate records as required by Dubai Land Department (DLD)

4. Data Protection and Security

In compliance with UAE data protection laws, we implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure storage systems with access controls
• Regular security assessments and updates
• Employee training on data protection
• Compliance with UAE Telecommunications and Digital Government Regulatory Authority (TDRA) guidelines

5. Data Sharing and Disclosure

We may share your personal information with:

• Property developers and sellers (for transaction purposes)
• Dubai Land Department (DLD) as required by law
• Real Estate Regulatory Agency (RERA) when necessary
• UAE banks and financial institutions (for mortgage processing)
• Legal advisors and government authorities (when legally required)
• Third-party service providers who assist in our operations

We do not sell your personal information to third parties.

6. Your Rights Under UAE Law

In accordance with UAE Federal Decree-Law No. 45 of 2021, you have the following rights:

• Right to access your personal data
• Right to rectify inaccurate or incomplete data
• Right to erasure of your personal data (subject to legal obligations)
• Right to restrict processing of your data
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with UAE authorities

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by UAE law. Property transaction records may be retained for up to 7 years as required by Dubai Land Department regulations.

8. International Data Transfers

Your personal data is primarily stored and processed within the UAE. If we transfer data outside the UAE, we ensure appropriate safeguards are in place as required by UAE data protection laws.

9. Cookies Policy

We use cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser. For more information, please refer to our Cookie Policy.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.